Processes, dictate you do things at work., Processing systems, are structured, technology-supported mechanisms., CRM systems, are used to track customers' accounts., TPS systems, are used to collect, store and retrieve data., SOPs, are step by step written instructions., Inefficiencies , are problems where a process works, but it uses more time, effort or resources than necessary. , Ineffectiveness, means the process or solution simply does not achieve the intended outcome., Monitoring improves, involves analysing financial reports and asking for feedback., SWOT analysis, will help to define inefficiencies and ineffectiveness of a process., Administrative processes, are the repeatable, structured activities that keep an organisation running smoothly. .
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BA3 - Processes knowledge check
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