Do you usually add items to your cart or buy them immediately?, Do you save products to favourites? What kind of products?, Do you always read the description on the site before you buy something?, What do you usually do at checkout? Is it easy for you?, Do you prefer a cashier or a self-service checkout? Why?, Is the cost of delivery important for you, or not really?, Have you ever needed to contact the seller? What for?, What do you do if your order arrives late?, What do you do if your order hasn’t arrived?, Have you ever received something damaged? What did you do?, Have you ever received something previously used?, Have you ever received a product that was unpacked? Is it a problem?, Do you complain about bad products or bad service?, Have you ever bought clothes that did not fit?, Do you sometimes buy clothes of a bigger size? Why?, Do you think online products are lower quality than in shops?, Do you usually leave positive or negative feedback? Why?

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