Correct, Teamwork is essential in employment, Punctuality is an attractive trait to employers, Maintaining eye contact with customers and colleagues is essential., Strong listening skills are valued by customers, Mobile phones must not be used for social reasons during work hours, In service industries strong timekeeping is essential, Employees must be respectful to customers and colleagues, Incorrect, Lateness is fine in industry, Soft skills have no importance in industry, Customers do not value being respected., Agreed timescales do not need to be met, Good interpersonal skills have no effect on efficiency, Job labour times do not have to be met, Maths and English are not used everyday in industry

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