KPI, A measurable number used to check how well something is working, SLA, A written agreement that says what service level the provider must give, Incident, An unexpected event that stops normal work, Root cause, The main reason why a problem happened, Mitigation, Actions taken to make a problem or risk less serious, Escalation, Sending a problem to a higher level for help, Forecast, A guess about future results based on current information, Variance, The difference between what was planned and what actually happened, Stakeholder, A person or group who cares about a project or decision, Recommendation, A suggested action to solve a problem or improve something, Action item, A specific task someone must do, Follow up, To check progress or give more information after a meeting, Approval, A formal yes from a person who can allow something to happen, Contract, A legal agreement between two or more parties, Compliance, Doing what the rules, laws, or company policies say
0%
Key terms
Share
Share
Share
by
Coactiontrainers
Edit Content
Print
Embed
More
Assignments
Leaderboard
Show more
Show less
This leaderboard is currently private. Click
Share
to make it public.
This leaderboard has been disabled by the resource owner.
This leaderboard is disabled as your options are different to the resource owner.
Revert Options
Match up
is an open-ended template. It does not generate scores for a leaderboard.
Log in required
Visual style
Fonts
Subscription required
Options
Switch template
Show all
More formats will appear as you play the activity.
Open results
Copy link
QR code
Delete
Continue editing:
?
