What should we check in step 2?, payment method, check if cst contacted within/afer threshold?, order states, order value, What is the threshold for Egypt in FV cases?, 4 hours, 6 hours, 24 hours, 8 hours, If the customer contacts WITHIN the threshold?, close case, partial refund, cancel order, follow to next step, You checked the CST and you find CST is red flag , what should you do?, No action will be taken, Ask CST to send picture, check the payment method, check the CST if he contacted us before or not

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