A customer reports a wrong item but says they cannot provide a photo because they threw the food away. What is the correct action?, Call the vendor to confirm if they made a mistake., Provide a 50% partial refund to avoid escalation., Send the 'No Photo Provided' script and offer no compensation., What is the maximum time limit (threshold) for a customer in Oman to report a wrong item?, 24 Hours, 6 Hours, 8 Hours, A customer in Egypt reports a wrong item 10 hours after delivery, but you notice they sent a complaint on Chat 4 hours after delivery. How do you proceed?, Transfer the chat to a supervisor for approval., Proceed normally because they initially contacted us within the threshold., Apologize and reject the case because the current time exceeds 6 hours., The customer paid in Cash and insists on getting a cash refund for the wrong item. What is the correct process?, Fill the RM form., Transfer the case directly to the vendor., Refund the amount to Talabat Pay., When choosing the 'Redelivery' action for a tGO order, what MUST you write in the Special Instructions for the rider?, 'Call the customer when you arrive.', 'Deliver the correct food as fast as possible.', 'Collect the wrong item from the customer and return it to the store.'

Quiz wrong item

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