Read advertisements, PC, RWC, VGC, ONO, Compare information gathered, Adjectives, Comparatives, Superlatives, Value statements, Make an initial enquiry by telephone, Stages of the transaction, Question forms (phone), Request forms (phone), Formulaic utterances, Check the item in a face-to-face meeting, Question forms (face-to-face), Interjections, Physical handling, Body language & Facial expressions, Request a demonstration, trial or test-drive, Request forms , Appropriate actions for buyer/vendor.

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