Do you prefer talking to a person face-to-face, calling a help center, or using an AI chatbot? Why?, Do you read Google reviews before you go to a new store or restaurant?, Tell us about a time you were angry in a shop. What happened?, Have you ever ordered an item that never arrived? What did you do?, Are you a "complainer"? If something is wrong, do you say something?, Do you like it when a shop worker says "Hello" when you walk in? Or do you prefer to be left alone?.

B2A - customer services

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