Insured called in and wanted to check if any repairer option has been added on the claim. Where should you go if ARO has been added using CCV8?, Policy - Vehicles, Summary - status, Loss details - General - Click the rego of insured, What brand do we cover Methamphetamine Contamination?, NRMA Heritage, NRMA Purple, SGIO/SGIC, Where can we close/open exposures?, Summary tab/exposures tab, Policy tab/Notes tab, Service request tab, Where should we update the fault categorisation the claim?, Policy Tab, Loss Details tab, Plan of action tab, You received a call from Insured's wife, but the name is not listed on the claim. What should you do before assisting the caller?, Get the caller's information and add them on the claim for future reference, Do not assist the caller and ask them to have the insured call us instead, Inform the caller that we need to connect with insured for authorisation to add them on file and assist them moving forward, Can we allow an insured that is covered under SGIC/SGIO brands to proceed with a non-partner repairer?, Yes - ARO is automatically included in SGIC/SGIO Brands, No - Unless the customer added any repairer option on top of their policy coverage, Insured called in and advised that they received a letter asking them in court regarding a recent accident that they are involved in. What department should be responsible in managing this scenario?, Settlement Represented Team, Settlements Litigations Team, Settlements Legal Representation, Insured is driving and a stone flicked thru the windshield. What should be the general nature of loss and cause of loss for this type of damage?, Collision - Hit object, Glass (Windscreen) - Damaged whilst driving, Damage - Runaway vehicle, Glass (Windscreen) - Stone Impact, Insured called in and proactively provided their claim number. How many points of ID would you need to obtain before assisting the customer?, Only get 2 points of ID as insured already provided one, Only ask the name of the customer as they only provided a claim number to make sure you are speaking to the correct person, Complete 3 points of ID - 2 personal and 1 claim information as we cannot consider an information that is proactively provided by the insured as a form of verification, Insured is claiming for a fire extinguisher under purple comprehensive plus policy. How can we cover the item for the customer?, Insured needs to pay the excess on the claim and send us an invoice for reimbursement, Insured needs to send us with a quote for fair and reasonable settlement, Insured may only claim once under policy period and we will either replace, refill or replenish the fire extinguisher. If insured already paid for a new one, it will be settled under reasonable cost., Insured's vehicle is parked and was damaged by a vehicle reversing out of the parking space. Other party details already on file. What department will manage other party?, Settlements Insurer, High Impact, Recoveries Team, NRMA Purple hire car covers $___ / day for ___ days for Comprehensive policy holder., $65/day for 14 days, $75/day for 14 days, $75/day for 21 days, The following are the insurance brands prefixes that we will manage EXCEPT for one, NRA, SGI, NRP, RAV, Our Insured’s car caught on a fire; which type of policies we will cover insured?, TPPD, TPFT, Comprehensive Basics, Comprehensive, Comprehensive Plus, TPFT, Comprehensive Basics, Comprehensive, Comprehensive Plus, Comprehensive Basics, Comprehensive and Comprehensive Plus, None of the above, Our Insured is calling to claim the damage to his personal items in his Bike Comprehensive Policy (for NRM Heritage). OI has helmet worth of $800 and boots for $1200. How much are we covering them under their personal items?, $2,000.00, $2,200.00, $1,000.00, Replacement Cost, Our Insured lodged a claim where he was driving along the road when the front left tyres were damage. Is this something that we can cover?, No, As part of General exclusions – Type of loss or damage, we cannot cover tyre damage cause by road cuts, punctures, bursts or braking (except if there is loss or damage to the other parts of the vehicle), Yes, As part of General exclusions – Type of loss or damage, we can cover the damages as long as there are other parts of the vehicle that were also damaged, In a Third-Party Fire and Theft Policy where OI is Not-At-Fault and was able to provide the required information of the Other Party, what is our Insured’s Hire Car entitlement?, Hire Car for up to $75/day for 14 days, Not-At-Fault Hire Car for up to $100/day for unlimited days (until the vehicle is repaired or until we settle the claim), Option Hire Car at Corporate Discounted Rate, Hire Car for up to $75/day for 21 days, In a Comprehensive Policy (for NRMA Silver/EPD) and SGIO/SGIC, where OI is At-Fault and HC option was not added, what is our Insured’s Hire Car entitlement?, Hire Car for up to $75/day for 14 days, Hire Car for up to $65/day for 14 days, Hire Car at Corporate Discounted Rate, Hire Car for up to $100/day for unlimited days (until the vehicle is repaired or until we settle the claim), How many kilometres should OI be far from home to be eligible under the benefit of Emergency Transport and Accommodation?Required to answer. Single choice., 150 KMS, 100 KMS, 200 KMS, 250 KMS, If OI is not at fault on a Comprehensive policy under SGIO/SGIC brands, can we provide a not at fault hire care?, Yes, No.

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