How does ISO 8402 define Quality Assurance (QA)?, The process of detecting failures after production, Planned and systematic actions to provide confidence that a product will satisfy quality requirements, A reactive approach to managing customer complaints, Only the inspection of final products, According to the "Three Spheres of Quality," which of the following is one of the spheres?, Quality Inspection, Quality Management, ​Quality Sales, ​ Quality Marketing, Which principle is a core part of Quality Assurance?, Failure detection is better than failure prevention, Quality is only the responsibility of the manufacturing department, Communication is only necessary within the R&D department, Right first time – focusing on failure prevention, In the Kano Model, which category refers to features that cause extreme dissatisfaction if missing, but do not increase satisfaction if present?, Expected Quality, Exciting Quality, Performance Quality, Basic Quality, The "WOW factor" in a product is categorized in the Kano Model as:, Necessary Quality, Basic Quality, Expected Quality, ​ Exciting Quality, On the Kano Model diagram, what does the x-axis represent?, Time taken for design, Level of customer satisfaction, Performance of the product or service attribute, Cost of production, How many stages are involved in the generic design approach described in the notes?, Twelve, Five, Seven, Nine, Which of the following is considered an "internal source" for Stage 1 (Product Idea Generation)?, Competitor analysis, Employee suggestions, Focus groups, Customer feedback, What is the primary purpose of a "Technology Feasibility Statement" in Stage 3?, To set the final selling price, To assess parameters for performance and material limitations, To design the marketing plan, To define the distribution streams, In Stage 5 (Final Product Definition), what is the main outcome?, Brainstorming new concepts, Final drawings and specifications for product families, Identifying supply chain activities, Testing subassemblies, Who developed the Quality Function Deployment (QFD) method?, Narioki Kano, Dr. S. Mizuno, ISO 8402, Bedi K., In the House of Quality (HOQ), what does the "roof" represent?, Customer requirements, Competitive assessment, Correlation between technical design elements, Final evaluation weights, In a QFD matrix, which symbol is typically used to represent a "Strong" relationship?, A triangle, A circle with a dot (●), An 'X', A simple circle (o), Which CAD function allows designers to zoom in on specific parts for close inspection?, Geometric modeling, Engineering analysis, Design review, Automated drafting, What is a key benefit of "Automation" within a CAD system?, It replaces the need for marketing input, It automatically calculates properties like weight and volume, It identifies the "Voice of the Customer" automatically, It eliminates the need for a prototype

QM Chapter 6

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