Presenting bad news, I regret to tell you that…, We’re sorry to tell you that…, I’ve got some bad news regarding…, I’m afraid I’ve got some bad news…, I hate to inform you that…, Offer to help or an alternative solution, It’s not the same, but what about…?, I have another idea…, I know it isn’t the answer / result / solution you wanted, but what about…?, Is there anything else we can do to help speed up the process?, Would you consider an alternative solution such as…?, Explaining the reason, Because of…, The cost of materials, production and logistics has gone up significantly..., Due to the situation in…, Because it is against our company policy., Unfortunately, we can no longer afford to..., Showing understanding and support, We apologise for the inconvenience this causes…, I will keep you updated as I learn more about the situation., I’m sorry that this is happening., I’ll keep you informed if anything changes., We understand that it’ll mean a lot of inconveniences…
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