“I mean, I don’t understand why I even set up automatic payments if I still have to worry about whether things go through or not. This is kind of the whole point, right?”, Problem: Auto payment failed or didn’t process, “So I upgraded last week because the agent said it would be faster, but honestly, everything feels exactly the same… maybe even slower sometimes.”, Problem: Service upgrade not working / no improvement in speed, “I’ve been trying to log in since yesterday, and now it says my account is locked. I didn’t change anything, so I’m not sure what’s going on.”, Problem: Account locked / login issue, “I already spoke to someone about this, and they told me it would be fixed within 24 hours… it’s been three days now.”, Problem: Unresolved issue / broken promise / no follow-up, “I just want to make sure I’m not being charged for something I’m not even using anymore… because I thought I canceled that.”, Problem: Still being charged after cancellation

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