Actions you do on a website / website features, checkout, cost of delivery, description on the site, the estimated delivery date is/was, it was submitted on (date), leave negative/positive feedback, add / save to favourites, complain about…, add to cart, contact the seller, Problems with orders, to be damaged, to be unpacked, to be of lesser quality, to be previously used, to be of a bigger size, the order hasn’t arrived, something does not fit, to arrive late

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