What is the primary purpose of this email?, To inform the team about a new customer, To report a system error, To request priority handling of an ongoing issue, To complain about a colleague, How long has the billing issue been unresolved?, Two weeks, Three weeks, One week, Four weeks, What does Sarah suggest should happen beyond processing a refund?, Ignore the complaint, Increase the charge, Close the account, Offer goodwill gesture, Which phrase best describes Sarah's tone in this email?, Professional and diplomatic, Apologetic and uncertain, Aggressive and demanding, Casual and friendly, In the context of this email, what does the phrase 'evident dissatisfaction' mean?, Clear unhappiness, Complete satisfaction, Hidden frustration, Minor concern, Why does Sarah mention that the customer 'maintains a premium business account'?, Confirm identity, Show customer value, Upsell services, Blame customer, Which hedging phrase does Sarah use to soften her recommendation?, 'I would be grateful', 'Please do not hesitate', 'I would recommend', 'Should you require', What is the function of the phrase 'I acknowledge that...' in the second paragraph?, Assign blame, End discussion, Change topic, Show fairness
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B2 Reading Placement Test
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