Acknowledge, I'm/We're) aware that, (I/We) appreciate that, That's a(n) (fair/good/ interesting) point., (I/We) totally understand your concern., Probe, What (is/are) your main concern(s)?, Sorry, the most important thing for you is …?, Can I ask (why you don't think the finances will work out)?, Answer, That's why (there's provision for us to support the platform)., That doesn't have to be a problem. (I/We/You) would/could/can …, Confirm, If I …, do we have a deal?, Does that address your concern(s)?, How does that sound?

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