There is a spill outside the arcade, but your manager is in a meeting and not available. What is the best thing to do?, Make the area safe straight away and follow reporting procedures., Stay calm, explain the issue clearly, and look for another way to check the booking., A customer is shouting at staff because their booking has disappeared, but the computer system is also down. What is the best thing to do?, Check with the staff member and look for evidence before making a decision., A customer says a member of staff promised them a free meal, but no one else heard the conversation. What is the best thing to do?, Be honest and follow proper procedures instead of covering it up., A team leader asks you to hide a mistake from a customer because it would look bad for the park. What is the best thing to do?, Stop the ride and report it straight away, even if it causes delays., A ride operator says a rollercoaster is making a strange noise, but the park is extremely busy. What is the best thing to do?, Check what they ordered, look at the order details, and solve it quickly without ignoring policy., A customer says their food order is wrong, but they have no receipt and the queue is growing. What is the best thing to do?, Apologise professionally, check what happened, and avoid assuming it is fine just because others found it funny., A guest says a robot waiter called them “supreme goblin ruler,” and they seem offended, but nearby guests are laughing. What is the best thing to do?, Follow safety rules and make a careful judgement based on policy, not pressure from the group., A customer wants to go on a ride even though they seem unsteady on their feet, and their friends are insisting they are fine. What is the best thing to do?

Which solution?! - RED

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