1. Why is good customer service important?, A. It makes customers feel valued, B. It wastes time, C. It makes customers confused, 2. What can poor customer service lead to?, A. Happy customers, B. Customers going to other businesses, C. Faster service, 3. Why is making a good first impression important?, A. Customers judge the business quickly, B. It doesn’t matter, C. It only matters for managers, 4. Which is an example of good customer service?, A. Ignoring the customer, B. Being polite and helpful, C. Walking away, 5. Which is a positive verbal communication skill?, A. Shouting, B. Using polite, clear language, C. Talking over the customer, 6. Which is a positive non‑verbal communication skill?, A. Eye‑rolling, B. Smiling and good body language, C. Turning away, 7. What can poor communication cause?, A. Clear understanding, B. Mistakes and complaints, C. Faster service, 8. What should you do when responding to complaints?, A. Follow company policies, B. Make up your own rules, C. Ignore the customer.
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Customer Service
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