Asking a customer open questions enables the vehicle damage assessor to:, sell the customer additional products or services, identify the customer's needs and expectations, check availability of products or services , develop a reputation for efficiency and courtesy , when explaining to a customer the area which is to be repaired, the vehicle damage assessor should?, observe the behaviour of the customer, listen for signs of anger and distress, ask questions to check for understanding, request a feedback form is completed, when should a vehicle be partially dismantled, when completing your damage assessment?, when there is the likelihood of further unseen damage, only when there is likelihood of suspension damage, never, unless requested by an insurer, always if the vehicle is mounted to an alignment jig, a child seat is occupied at the time of impact; what is the correct course of action?, inspect it for damage, if no damage is evident, place back in the vehicle, estimate for the seat to be replaced, let the insurer decide if it needs replacing or not, no action required, in relation to motor vehicles, the abbreviation 'ADAS' stands for what?, anti - drive alcohol systems, automatic damage assessment systems, advanced driver assistance systems, automotive driver assistance systems, what does the abbreviation 'SRS' stand for?, supplementary restraint system, secondary retardation system, safety restraint system, sequential restraint system, what type of gas is generated when an airbag is deployed?, argon, hydrogen, nitrogen, carbon monoxide, what is the best description of "continuity"? , where no connection exists between two points in an electrical circuit, where a connection between two points in an electrical circuit has high resistance , where a connection exists between two points in an electrical circuit, where a connection between two points of an electrical circuit has no resistance , why is it important to give clear explanations to customers?, to ensure needs and expectations are accurately identified, to obtain customer feedback on a product or service, it is a requirement of health & safety legislation , to help monitor customer satisfaction, the ultrasonic parking sensors that are fitted to the bumpers of some vehicles function by:, bouncing sound waves off obstacles, using the 'echo' time to indicate how far away they are, using infrared waves to detect how far away objects are from the car, using motion sensors to detect the movement of the car in relation to other objects, creating an invisible electromagnetic field around the car's bumper - any objects entering it will then trigger a warning sound, what considerations should the vehicle damage assessor give, to a vehicle that has an alternative fuel supply (LPG, Hybrid, Hydrogen) in relation to any paintwork required?, identify any published methods which state the baking temperature and time required to dry, re-paint using only solvent based products as they tend to dry better, there is no need to alter the bake temperature/time, the vehicle should be baked at higher temperature but for a shorter period of time, diagnostic fault codes, as generated in various vehicle systems:, are computer codes that can be displayed at a fault code reader, are randomly generated codes whenever there is a system fault, are only readable through the ECU serial connector , are information that tells the technician the exact fault, what happens to the resistance in an electrical circuit if the current increases?, the resistance decreases, the resistance remains the same, the resistance increases, resistance and current increase, on a vehicle that is comprehensively insured, a wiring has shorted out on a retaining bracket. The subsequent fire causes damage to the bonnet, alternator and the fuse box. Which of the following, if any, would the insurer have liability for? , damage to bonnet and the alternator , damage to the bonnet only, damage to the bonnet, the alternator and the fuse box, damage to the wiring loom, alternator, fuse box and bonnet, where would the brake proportioning valve normally be fitted?, within the hydraulic system, between the left and right side brakes on an axle, within the hydraulic system, between the master cylinder and the front brakes, within the hydraulic system, between the front and rear axle brakes, in the linkage between the brake pedal and the master cylinder, if a vehicle sustained damage to the steering rack track rod, which would be the most appropriate course of action to reinstate the safe and correct function of the steering, replace the complete steering rack, replace only the damaged track rod, replace all the steering and suspension components on the affected corner, straighten the steering rack track rod, which of the following best describes 'camber' in relation to steering geometry?, the difference between wheels on the same axle, the leaning in or out of a wheel in the vertical plane when viewed from the front or rear of the vehicle, the forwards or backwards tilt of a wheel's steering axis, the way a wheel points in or out when viewed from above when parked on a excessively cambered road, In the image shown, which component is displayed?, ABS wheel sensor, Brake Servo, ABS modulator, Brake caliper, In the image shown, which component is displayed?, ABS modulator/sensor, Brake servo/master cylinder, Brake caliper/piston, Wheel cylinder/adjuster, Where on a vehicle would expect to find a steering angle sensor?, On the steering column , On the steering rack, On the suspension hub, On the anti-roll bar, Typically, what colour are High Voltage cables on a hybrid/electric vehicle?, Red, Pink, Orange, Purple, What action should a trainee Vehicle Damage Assessor take if they believe to be a health & safety hazard?, Do nothing, as it's better not to create a fuss, Report it immediately to their supervisor, Leave it to someone who is qualified to report, Report it at the end of the day to their supervisor, The purpose of the ABI code of practice for the disposal of motor vehicle salvage is to:, Give fair vehicle valuations to customers, Act as an arbiter in the case of disputes, Ensure repairs are completed to an agreed standard, Protect the public, detect and deter insurance fraud, In relation to legislation, what is the meaning of the abbreviation "EPA", Environmental Policy Act, Environmental Protection Act, Employees Protection Act, Extreme Pressure Act.

EPA 2

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