You forgot to email an important client., Your colleague needs help with a report right now., A client asks a question you don’t know the answer to., The internet suddenly stops working during a call., A meeting starts in 5 minutes, but you are not ready., A client is angry about a delay., Your boss asks for a document you don’t have., You receive an urgent email late in the evening., The phone connection is very bad., You sent the wrong file to a client., A meeting is cancelled at the last minute., A client calls while you are already in another call., You don’t understand what the client is saying., A colleague is late for an important meeting., Your computer suddenly stops working..

Situations

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