Correct, In LiS, the passing criteria for the Organization part is 85%., In LiS, the Technical part requires a minimum of 90 points to pass., A-type faults carry 30 points and impact vehicle safety., LiS test is also known as mystery shopping., The LiS test evaluates both organization and technical aspects., The LiS test is passed only when both technical and organization parts are passed., During appointment booking, the CRE answered the call within 3 rings and confirmed customer and vehicle details, meeting LiS standards., At vehicle check-in, the service advisor inspected the vehicle with the customer, documented existing damages, and discussed all required work., During vehicle delivery, the advisor explained the invoice, handed over the service documents, and ensured the vehicle was clean and ready on time., Incorrect, In LiS, the Organization part passing criteria is 75%., In LiS, the Technical part requires only 80 points to pass., B-type faults carry 25 points., LiS test is conducted only internally by dealership staff., The LiS test focuses only on technical performance., The LiS test is conducted every month compulsorily., Passing either organization or technical part is enough to pass LiS test., During appointment scheduling, the service advisor did not provide a service cost estimate or confirm customer details, yet the process is considered correct., At check-in, the vehicle was accepted without inspection, and no damages were documented, but the process still meets LiS standards., At vehicle handover, the invoice was not explained and the delivery was delayed without apology, yet the process is considered compliant.

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