MAKE CUSTOMER NEEDS AND EXPECTATIONS THE FOCUS OF YOUR WORK - I define my priorities and department / process goals in a way to meet customer needs and expectations., DEVELOP INNOVATIVE AND PRAGMATICAL IDEAS, BE PROACTIVE, TAKE INITIATIVE AND FINALIZE - I develop solution suggestions regarding the problems I encounter or witness, rather than complaining, and solve these problems by taking initiative., PLAN, IMPLEMENT, CHECK, TAKE PRECAUTIONS ACCORDING TO PDCA CONSTANT IMPROVEMENT CYCLE - I ensure planned actions are realized on the planned dates according to the plan., ENSURE CLARITY OF MIND IN GOALS, TARGETS AND EXPECTATIONS - I set my targets according to company vision, department targets, high performance criteria and SMART (Specific-Measurable-Assignable-Relevant-Time based) criteria discussing with my manager. I internalize my agreed targets., MAKE PERFORMANCES AND PROBLEMS VISIBLE AND BE ACCOUNTABLE - In case there is a difference between what is and what is required, I perceive this difference as a problem, make it visible and internalize it., FOCUS ON DEVELOPING SHAREHOLDER RELATIONS AND TEAMWORK - I value different opinions and views; I show respect when others have different views.,

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