Let's try and find a solution, shall we?, , You're annoyed/upset because … and I'm angry/frustrated because …, , What about if we (speak to the owner about it)?, , Why don't we see if we can (ask for a refund)?, , If we do that, then (we'll all have time to do our work)., , That's OK with me., , I don't think that's going to work., , I understand that. Unfortunately, …, , From your point of view ... and from mine ..., , I don't think that's fair., , I guess that sounds reasonable., , Let's put this to one side and think of a solution., , It makes sense because …, , You're right. Any suggestions?, .

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