Which button do you use to look up a patient in NextGen?, Look Up, Chart, Appt Book, Account, A new patient should be scheduled in the "New Patient" event type, unless preferences say otherwise., True, False, When should a minor patient have a parent/legal guardian present at their appointment? Select all that apply., First appointment and if the parent/legal guardian did not give permission on the Minor Patient Consent Form, Wednesdays, Never, Once a year, We are able to guarantee same day removal of a lesion., True, False, When creating a new patient's chart, what demographic information do we ask about?, Name, DOB and mailing address, Name, DOB, mailing address, phone and email, Name and DOB only, Name, DOB and phone number, When registering a new patient, after all of their information is entered, what button do we press to create the chart?, OK, New, Cancel, Chart, We can only ask the patient (or parent/legal guardian/POA) if it's okay to leave a detailed message., True, False, SCE stands for what?, Skin Cancer Evolution, Skin Cancer Evaluation, Skin Carma Existing, Skin Cream Enlightening, What event type would you select when the patient is coming back in for something they were seen for before?, Established Patient, New Patient, Referral, SCE - Established, After how long is a patient considered to be a new patient again?, 2 years, 3 years, 5 years, Never, A full body rash is considered an SCE., True, False, We need to review preferences whenever we schedule an appointment and on every single phone call., True, False, The "Patient Status" field should be filled in with "none" when the patient does not have insurance and will pay cash., True, False, When we find a patient's chart, where do we go to verify if they are considered a new or established patient?, Patient Information Tab, Chart Notes, Alerts, Appointments, When rescheduling, we want to schedule a new appointment, then go back to cancel the original appointment., True, False, What is the symbol for less than?, -, >, <, ≥, In the appointment, what should be documented in the Details field?, Date, Patient Name, Reason for visit and HMO, Inmate or Self-Pay on the 2nd line, if applicable, Clinician, What is NOT an option to offer patients if the clinician is booking out too far?, Waitlist, if the clinic does not use the Phreesia Accelerator feature, Another clinic location, Another clinician, Another dermatology practice, A mid-level clinician can examine, test, treat, and prescribe medications the same as a physician., True, False, A patient would need to schedule a med aesthetic consult if they haven't been seen for the specific treatment before., True, False, How much time should a UVB treatment be scheduled for?, 10 minutes, 20 minutes, 30 minutes, 40 minutes, All HMO plans require a referral., True, False, If the insurance requires a referral, but the patient does not have one, they may be responsible for the entire bill., True, False, Which plan is most flexible of the managed care products?, PPO, HMO, EPO, POS, Which plan is for individuals age 65+ or individuals under age 65 with a disability., Medicare, Medicaid, VA, Tricare, Which plan is to help individuals or families with low income, disabled, and pregnant women., Medicare, Medicaid, VA, Tricare, Medicaid patients can always be self pay, if desired., True, False, If a Medicaid patient is scheduled within the next 7 days, what state do we NOT verify coverage for?, Iowa, Ohio, Michigan, Arizona, Indiana, Pennsylvania, When do we ask patients about their insurance?, Only if they are a new patient, If it has been over a year since their last appointment, For each and every appointment, Only if the patient states their insurance changed, If a new patient does not have insurance, how much do they need to bring for their down payment?, $128, $150, $175, $178, For patients with a "Bad Debt" alert on their chart, what is the first thing that should be done?, Check if there is a chart note stating the patient spoke with Bad Debt, Warm transfer the patient to the Bad Debt Team, Schedule them an appointment, Tell them they will need to bring $150 to their appointment, When creating a chart note, we always want to select the option for 'quicknote'., True, False, Which of the below is NOT a reason to add an alert to the patient's NextGen chart?, Minor Patient, No Insurance, Medicaid Verification, Power of Attorney, Patient Concern, Female Clinician Only Preference, If you don't have EMA access, what information must you provide to a supervisor for a deceased patient?, Patient's name and PN, Patient's name and DOB, Patient's name, DOB and address, Patient's PN, Which of the following is NOT a question we ask when the patient is new or has a recently changed insurance?, What's the name of your health insurance?, Is your insurance through an employer, Medicare, Medicaid or marketplace?, Is it an HMO or PPO plan? Does your insurance require a referral?, What is the Rx number?, Who is the policy holder?, What is the policy and group number?, If a patient needs to reschedule a Mohs surgery, they should be transferred to..., Billing, Surgical Scheduling (if supported) or Clinic Nurse (if not), Clinic Reception, Offline Team, If a patient has a "Consult Request" alert on their chart, they should be transferred to..., Billing, Clinic Nurse, Clinic Reception, Offline Team, Patient wants to schedule a follow-up for Accutane, you should...., Schedule the appointment, Transfer to Surgical Scheduling, Transfer to clinic nurses, Transfer to Offline Team, If a patient wants to use VA as their insurance, they should be transferred to...., Billing, Clinic Nurse, Clinic Reception, Offline Team, Patient already contacted their pharmacy, was seen 3 months ago and needs a refill of their Rx, we should transfer to..., Clinic Nurses, Surgical Scheduling Team (if supported), Clinic Reception, Clerical (if supported) or Clinic Nurses (if not).

Training Final Review

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