Making excuses, • Well, you see …, • I meant to, but …, • I had to …, Apologising, • I’m really sorry …, • It was very stupid of me., • I won’t forget/do it again, I promise!, I should (shouldn’t) have done that, Accepting apologies and excuses, It’s OK/ Never mind. I understand., I get it - these things happen / It happens., Don’t worry. It’s not a big deal., rejecting, That’s no excuse., You should have told me., You could have handled it better.

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