The following clinic is supported by SST., True, False, Seeing this chart alert on the patient's chart in NextGen means that the patient has a referral on file., True, False, A patient call to reschedule their Accutane appointment. What do we do?, Reschedule their appointment, Transfer to clinic nurses, Transfer to SST if they support, otherwise the clinic nurses, Transfer to the clerical team, SST handles scheduling/rescheduling/cancelling Mohs, ED&C and excision appointments., True, False, The following clinic is supported by the clerical team., True, False, The Offline Team can submit urgent medical record requests., True, False, The clerical team handles questions regarding a prescription's dosage details., True, False, The following clinic is supported by both SST and clerical team., True, False, Select the item that the Offline Team does not handle., Veteran Affairs (VA) appointments and VA referrals, Verbal referrals, Rescheduling referrals, Initial consult request/referral appointments, Non-urgent medical records (unless preferences state otherwise), Surgery scheduling, The following clinic is NOT supported by SCS, SST or the clerical team., True, False, The Clerical team only handles prescription refill requests if they support that clinic location., True, False, What criteria should the patient meet before we transfer a patient to the clerical team for their prescription refill?, They must be established, They must have been seen within the past year, They must be new patients, They must have a prior authorization, A patient is locked out of their Patient Portal account. What do we do?, Transfers to the Patient Portal team, Transfer to the clinic nurses, Transfer to clinic reception, Transfers to the Offline Team, A patient states they have a referral, but we don't have the referral on file yet. What do we do?, Transfer to the Offline Team, Transfer to SST, Schedule the appointment as soon as possible, Schedule the appointment 2 weeks out, SCS can reschedule referral appointments as long as they are not using VA insurance or scheduling for a surgery., True, False, A patient with VA insurance calls to schedule an appointment with no referral on file. We must transfer to Offline Team., True, False, Accutane patients must be transferred to the clinic nurses., True, False

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