Clarifying / Exploring, Ok, why don't you tell me a bit more?, Why did you have concerns about...?, How would you describe a competent manager?, How would you improve our customer service?, Ok, why don't you tell me when the company started losing money?, Summarising/ Paraphrasing, So, you had a disagreement with your teacher/parent., So, it's important for you to be involved..., right?, So, it's important for you to sell some shares, but still keep control of the company. Right?, That means you are not interested in selling your share of the business., Checking understanding, What do you mean by "too many things?", Sorry, I don't understand what you said about...?, I'm not clear about how it happened., I am not sure what the actual problem is., What do you mean by "needing more time?", Correcting, Sorry, that's not what I meant., No, that's not what I said., I'm sorry, that's not what I was trying to say., Sorry, but that's not what we agreed., Giving feedback, I can see you are unhappy/ frustrated / happy., Ok, that's useful to think about/ interesting to know., Great, that's pretty useful to know., I can understand you are finding it difficult.
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