available, The room isn’t available., inconvenience, I truly apologize for that inconvenience., apologies, Please accept our sincere apologies., top, On top of that., done, I’m done., signed, This is not what I signed up for., standard, It’s not our usual standard., loyal, Thank you for being a loyal client., the ball, We really dropped the ball here., upgrade, We’d like to upgrade you to our Presidential suite., additional, no additional cost., fees, To pay extra fees., free access, Have free access to exclusive pools., complimentary, Offer a complimentary ticket to…, turn, To turn things around., sailing, To be smooth (plain) sailing., bother, I'm sorry to bother you, refund, I'd like a refund

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