Training, is short term and is focused on helping a worker to do his or her job well., Development, is long term and is focused on the worker to help to realise their longer-term potential., On-the-job training, occurs at the place of work and while the worker is doing their job., Off-the-job training, occurs away from the job. It may still be at the place of work, or the employee may be sent somewhere else for the training., Induction training, is training to introduce a new worker to the business, place of work and their fellow workers as well as their job., Apprenticeship, is a long-term development programme for workers to learn job skills while they work through a mixture of on- and off-the-job training and study., Productivity, is measured by output per person., Skills shortage, refers to a situation in which businesses cannot recruit workers with the skills they need., Customer service, is the service given to customers, including service at the time of sale and after the sale., Motivation, is when workers are incentivised to work and to work efficiently. Workers are motivated by pay and non-pay rewards., Retention, is when workers can be kept employed by businesses rather than them leaving to work elsewhere.

3.6 Training & Development (Find the Match)

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