Seeking compromise, Is there really nothing you can do?, Well, would it be possible to …?, So can we talk to whoever's in charge here?, I mean, there must be some way we can reach a compromise here, surely., Expressing annoyance, There must be some mistake., You’ve got to be kidding me!, With all due respect , that's your problem. Not ours., I understand that this may not be down to you, but this is totally unacceptable., Apologising, I’m awfully sorry about all of this., I’m afraid the manager is not around at the moment., I'm awfully sorry about all of this and obviously if it were up to me..., Dealing with anger, You’re really not making this any easier., I do understand that you might be upset, but …, I am going to have to ask you to..., Could you please not raise your voice at me? I'm just doing my job., If you could just try and calm down a bit...
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Roadmap B2+ unit 1D
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