Shipping Issue - Shipping Label Created, Customer inquiry about the tracking showing label created for an extended period of time, Shipping Issue - Lost/Pending outside time frame, Customer inquiry about shipment being lost or pending and it is outside the carrier's delivery time, Complaint Merchandise, Customer providing positive/negative feedback on merchandise purchase, Order Status - Fraud Alert, Customer inquiry about an order that been flagged as fraudulent or canceled due to fraude alert, Order Status - Item(s) Missing (Shortpack), Customer inquiry about items that are missing in the shipment, Order Status - Multiple Shipments, Customer inquiry about incomplete shipment, but shows items to arrive in multiple shipments, Order Status - Order Status Cancelled, Customer inquiry about an order that has been cancelled, Order Status - Store Pick Up (BOPIS), Customer inquiry about an order placed and shipped to a store for pickup, Order Status - Wrong Item(s) Received (Mispack), Customer inquiry about receiving incorrect/wrong items, Payment - Duplicated Charges, Customer inquiry about duplicated/multiple charges (not pending payment authorization), Place Order - Issues Payment Info at Checkout, Customer experiencing issues during check out on the payment page, Price Adjustment - Apply Promo Code, Customer inquiry to receive price adjustment because promo code was not applied, Products & Promos - Product Availability, Customer inquiry about product availability, Return/Exchange - Item(s) Damaged/Defective, Customer inquiry about exchange/return because the merchandise is damaged or defective, Return/Exchange - Policy/Process, Customer inquiry about exchange/return policy, Return/Exchange - Refund Status, Customer inquiry about refund status of returned item(s), Return/Exchange - Sizing/Fit, Customer inquiry about exchange/return because the merchandise doesn’t fit or isnt the correct size, Shipping Issue - Wrong Customer, Customer inquiry about receiving the shipment for a different customer, Shipping Issue - Delayed, Customer inquiry about shipment in transit but shipment is delayed, Shipping Issue - Delivered Not Received, Customer inquiry about shipment that shows delivered but was not received by the customer.
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Ingridmejia2
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