The Clerical Team supports ALL clinics., True, False, Which department takes care of Duplicate Charts?, SST, SCS, IT, SCE, Which one does the Clerical Team NOT handle?, Requests for medication refills, Patient/pharmacy cannot get ahold of clinic regarding refill, Patient was seen but no prescription at pharmacy, Patient needs to switch pharmacies, What color is the dollar sign on an active Bad Debt alert?, Green, Yellow, Blue, Red, What type of transfer do we use when sending to Bad Debt?, Hot, Cold, Warm, Tepid, Patients who had Medicaid insurance when their bad debt was accrued, should be transferred to Bad Debt., True, False, If a new patient calls and says they have a referral but we don't have a chart for them, we should..., Immediately transfer to Offline Team, Transfer to the clinic, Schedule as a new patient 2 weeks out, Inform them we can't schedule them, How far out do we schedule New/Est patients without a referral on file (if they need one)?, 4 weeks, We cannot schedule without a referral on file, 5 business days, 2 weeks, SST does NOT support all clinics., True, False, Which of the following is NOT a procedure/surgery that SST schedules., ED&C, Mohs/Slow Mohs, Excisions, Staged Excisions, Excisional Biopsies, Appendectomy, Can SCS reschedule referral appointments?, No, never, Yes, any patient, Only if they are urgent, Yes, but not if they are VA, surgical or verbal referrals, When do we transfer to the Offline Team?, New patient says they have referral but has no chart, Non-urgent medical records, VA patients and verbal/active referrals, VA patients, r/s any referral and late patients, Urgent medical records, late patients and directions, Where would we transfer a patient with an active Consult Request alert in their chart?, IT, No where, you can schedule, Offline Team, SST.

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