Your company hired an external agency to launch a new client portal by Monday morning. It is now Tuesday, the portal has crashed, and clients are angry. The agency’s account manager says, "Our developer is sick, so there is nothing we can do today." How would you handle this account manager? Use phrases for expressing annoyance and seeking compromise to push for an immediate solution., A regional director from another department suddenly cuts the funding for your project, forcing you to cancel a critical team hire. When you confront them, they say, "With all due respect, that's your problem. Not ours. My department has different priorities." How do you respond professionally but firmly? Show how you would react to their attitude while trying to reach a compromise., A high-value corporate client calls because an automated billing error charged them twice. Before you can look up their account, they start shouting and call your team incompetent. You are the account executive, not the billing manager. How do you deal with their anger? Use phrases to set boundaries regarding their tone while still apologizing for the system error., You are organizing an urgent corporate event, but the venue coordinator refuses to let your catering team enter the building two hours early, strictly citing "company policy." They keep saying, "I’m awfully sorry about all of this and obviously if it were up to me..." How do you bypass this roadblock? Use phrases to seek a compromise or firmly request to talk to whoever is in charge., A freelance designer delivers marketing materials that completely violate your brand guidelines and look unprofessional. When you tell them it needs a complete rewrite by tomorrow, they complain that they worked all weekend on it. Address the freelancer. Use the phrase: "I understand that this may not be down to you, but this is totally unacceptable," and negotiate a fast fix., You arrive at the airport for a long-awaited vacation, only to find your flight is cancelled. The gate agent calmly tells you the next available flight is in three days and offers no hotel voucher. Roleplay your response to the gate agent. How do you mix expressing annoyance ("You've got to be kidding me!") with desperately seeking a compromise?, The heating in your rented apartment breaks down in the middle of winter. Your landlord says they cannot get a technician out for at least a week because it is peak season, and suggests you buy a space heater. How do you negotiate with this landlord? Use phrases that show their timeline is totally unacceptable and push for an alternative., It is 11:30 PM on a Tuesday, and your new neighbors are loudly hammering and drilling into the shared wall. When you ask them to stop, the neighbor aggressively says, "I work during the day, I can only do this now!" The neighbor is defensive and angry. How do you use phrases for dealing with anger to de-escalate the situation while ensuring they stop the noise?, You take an important guest to an expensive restaurant. A waiter drops a glass of red wine, splashing it all over your guest’s clothes, then shrugs, walks away for a towel, and does not apologize. You call the head waiter over. Explain the situation. How do you expect them to apologize and handle the staff member’s poor attitude?, You paid extra for same-day delivery of a birthday gift. You stayed home all afternoon, but at 6:00 PM you receive a notification saying, "Delivery attempted, no one was home." You call customer service, and the agent simply repeats the automated message. Challenge the customer service agent. Use phrases like "There must be some mistake" and insist on finding a way to get the package delivered tonight..

RM B2+ Unit 1D

by
Print
Embed

Leaderboard

Visual style

Options

AI Enhanced: This activity contains content generated by AI. Learn more.

Switch template

)
Continue editing: ?