OPEN – Make the candidate comfortable, Can you tell us a little about yourself and what attracted you to this role at GW?, What interested you in logistics / operations / customer service?, Looking at your background, what experience do you think is most relevant for this role?, EXPLORE – Behaviour questions, Tell me about a time you had to deal with a difficult customer or internal stakeholder. What happened, Describe a time when you had several urgent tasks at once. How did you prioritise?, Tell me about a mistake you made at work. What did you learn?, TEST – Pressure / ownership / judgement, A key customer calls angrily about a delayed shipment, but you don’t yet have the full facts. What do you do?, A colleague keeps escalating simple issues instead of solving them. How would you handle that?, You notice a process that creates repeated mistakes, but nobody seems to address it. What would you do?, SELL – Represent GW positively, What would you want to know about working at GW?, What kind of manager helps you perform at your best?, What matters most to you in a positive team culture?, CLOSE – Explain next steps clearly, Do you have any final questions or concerns we haven’t covered?, Is there anything important about your experience that we haven’t asked about?, What notice period or availability would we need to know about?

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