Which is usually __________ for customers: online support or face-to-face support? (convenient), Which companies offer __________ customer service in your country? (good), Is online banking __________ now than it was five years ago? (secure), Are international companies usually __________ organized than small local businesses? (well-organized), Do customers become __________ when a system crashes during busy hours? (frustrated), Which is __________ for companies: keeping old customers or finding new ones? (important), Are self-service systems __________ than having employees help customers directly? (fast), Is customer feedback becoming __________ for businesses nowadays? (valuable), Which service in your city is __________ than before? (reliable), Do you think younger employees are usually __________ with technology than older employees? (comfortable), Are customers today __________ about service quality than in the past? (demanding), Is it __________ to solve problems by email or by phone in your company? (difficult), Do businesses need __________ systems now than they did ten years ago? (advanced)

Comparative (Business)

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