Where do you usually shop: supermarkets, shopping malls, or convenience stores? Why?, Do you prefer online shopping or traditional retail outlets?, What are the advantages of shopping malls compared to town-centre shops?, Have you ever bought something because of direct marketing or junk mail?, How do you usually react to cold calls from companies?, Why do many companies use call centres today?, What are the pros and cons of franchises?, Do you think hypermarkets are better than small local shops? Why / why not?, What makes customers choose one retailer over another?, Have you ever received good customer service in a department store or supermarket? Describe the experience., Do you think middlemen are necessary in the distribution chain today?, How might shopping change in the future because of technology?.

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