have or include (something), explain, run, include, involve, To _____ means to make someone feel relaxed and comfortable in a social situation., be in a rush, have some awkward silences, offend someone, put someone at ease, a document sent by a seller to a customer with details of goods or services that have been provided, their price and the payment date, invoice, receipt, packing slip, certificate of deposit (cds), Complete the sentence:As a team leader, you must _____ customer complaints and resolve them quickly., deal with, have a row, dominate, put your foot in, synonym to "to see and talk to someone face-to-face", ask appropriate questions, meet somebody in person, make small talk, dominate the conversation, Complete the sentence:“Please _____ me if you have any further questions” is a polite way to end an email., confirm, feel free to call, take care of, deploy, discover or create common topics or hobbies that both people enjoy, make small talk, establish shared interests, hit it off with someone, ask appropriate questions, In a _____ structure, there are few or no levels of middle management., tall, centralised, flat, innovative, Complete the sentence:On your first day, we will have an _____ to introduce you to company policies., efficient, recruitment, health and safety, induction day, a short news story, usually on TV or radio, wall newspaper, news bulletin, tv commercial, news flash, to keep or continue to have something, retain, avoid, eliminate, entertain, When you accidentally say something embarrassing, you:, hit off with someone, put your foot in it, establish shared interests, listen enthusiastically, What is a synonym for "supervise"?, Ignore, Delay, Oversee, Involve, If you and a new client get along very well from the first meeting, you:, have a misunderstanding, dominate the conversation, hit it off with them, delay the meeting, Complete the sentence: In a company, a junior manager usually _____ the department head., reports to, looks after, gets down to business, is in charge of, Fill in the gap: "The company is responsible for managing its _____, which includes the distribution of products from the manufacturer to the customer, invoice, hierarchy, manufacturing, supply chain, What is the definition of "brand image"?, The way a company manages its finances, The physical appearance of a product, The perception of a company's reputation by the public, The process of recruiting new employees, What does highlighted part mean:"It's important to confirm your appointment with the client before the meeting., to delay, to check and verify, to ignore, to decorate the office, What is the main purpose of "quality control"?, To increase sales, To recruit new employees, To manage the supply chain, To ensure products meet certain standards, Synonym to "to work together":, be responsible for, coordinate with, take care of, look after, Billing =a document sent by a seller to a customer with details of goods or services that have been provided, their price and the payment date, Right, Wrong, Which of the following best describes "research and development (R&D) department " ?, The process of delivering goods to customers, The team that manages company finances, The department responsible for creating new products and improving existing ones, The group that handles customer complaints, "have a serious disagreement with someone" means, have a row, have a misunderstanding, have some awkward silences, show somebody around, Choose the correct meaning of "hierarchy":, A flat organizational structure, A system of ranking or levels within an organization, A process of innovation, An informal communication method, Who is usually responsible for managing the company's financial activities?, News editor, HR specialist, Finance Supervisor, Manufacturing manager, Complete the sentence:The company's __________ is responsible for hiring new employees and managing employee relations., Manufacturing manager, Finance Supervisor, News editor, Human Resources (HR) specialist, Fill in the gap with correct preposition : I work closely ____ the Head of Marketing., of, for, with, to, "To deploy" means to cancel a project., False, True, When you "ask appropriate questions," you are:, Asking irrelevant questions, Asking too many questions, Asking questions loudly, Asking questions that are suitable and relevant to the topic, Complete the sentence:If you _____ someone, you say or do something that makes them feel hurt or angry., show somebody around, tell an entertaining story, offend someone, make a good impression, Following the email that said “_____ your call last week, I would like to confirm our agreement.”, Further to, In spite of, Instead of, Due to, Complete the sentence: The ______ department makes sure all workers wear helmets and follow emergency procedures., recruitment, billing, health and safety, research and development, What does highlighted part mean: "News gathering requires good contacts and fast fact-checking.", Breaking news, Collecting information for news, Publishing news online, Editing articles, What does highlighted part mean: "London is a global financial central active point.", Barrier, Periphery, hub, Obstacle, The official name of your position in a company is..., Duties, Hierarchy, business associate, Job title, Fill in the gap with correct preposition : I coordinate ____ all departments to ensure custmore satisfaction., to, for, in, with, organised in a way that one central group in a company has the power and control and tells people in other places what to do, Decentralised, Centralised, Efficient, Inefficient, Complete the sentence: Please _______ the new equipment and make sure nothing gets damaged., be in charge of, be responsible for, work closely with, take care of, to guide someone through a place, such as a new office, building, or area, by explaining important features, show somebody above, show somebody around, retain existing customers, offend customers, working in a way that does not waste a resource, efficient, confidential, informal, profitable, Complete the sentence:As a sales executive, you ___________ the regional sales manager about your monthly sales figures., take care of, look after, report to, contribute to, to work together with other people or departments to achieve a goal, report to, contribute to, get down to business, work closely with, What does "decentralised" mean?, Controlled by a central authority, Managed by a single person, Distributed across various locations or units, Fully automated

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