A supervisor reviews employee complaints to understand why customers are dissatisfied. This action helps _____ the problem before any solution is, implement, clarify, monitor, ignore, A manager immediately blames interns for missed deadlines without checking emails or communication logs. Which critical-thinking step did the manager skip?, Testing alternatives, Gathering information, Choosing a solution, Monitoring result, A manager selects the first idea suggested in a meeting without comparing other possible solutions. Which problem-solving skill is missing?, Gathering information, Considering alternatives, Monitoring results, Implementing the decision, A supervisor receives two conflicting reports and checks additional evidence before deciding which one is accurate. Which quality is the supervisor desmontrating?, creativity, flexibility, judgement, delegation, Before making a decision, managers should gather enough _________ to understand the situation., information, opinions, guesses, excuses, After implementing a new system, a manager reviews performance data to determine whether the decision was effective. Which step is the manager completing?, Gathering information, Monitoring results, Choosing a solution, Defining the problem, A team lists several possible solutions and discusses the advantages and disadvantages of each. Which step of problem solving is this?, Clarifying the problem, Considering alternatives, Implementing the solution, Monitoring results, A marketing team proposes several unusual advertising ideas that had not been considered before. Which skill is most clearly demonstrated? , Accuracy, Creativity, Delegation, Observation, A business chooses the fastest solution without considering its risks, and the decision causes unexpected problems. What did the business fail to do?, Clarify the issue, Gather information, Evaluate the implications of alternatives, Implement the decision, A store introduces a new checkout system to reduce waiting times. Which stage of problem solving has just begun?, Implementing the decision, Evaluating the evidence, Gathering information, Identifying the problem.

MINI WORKSHOP 1

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