New Look Your client: wants something new; isnt not sure about length; likes soft, natural styles; is open to suggestions, Hair Problems Your client: has dry and damaged hair; use heat every day; wants advice + products; is worried about hair health, Difficult Client Your client: isn't not happy easily; change their mind; is unsure what they want, Quick Appointment Your client: is in a hurry; wants a fast haircut or trim, Big Change Your client: wants a big transformation; wants color + haircut; is a bit nervous; asks for reassurance

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