Before Making a complaint , Excuse me, could you help me with something?, I'm sorry to bother you, but.., Sorry, there seems to be a slight misunderstanding/problem., Is there someone else I can speak to about this?, Making a Complaint, This isn't what I ordered/expected., I'm not happy with the quality of this service/product., The room/table is quite dirty/noisy., I’ve been waiting for a very long time., Responding to a Complaint , I’m so sorry for the trouble., Let me check that for you right now., Thank you for letting us know; we will fix it., We can offer you a full refund or an exchange., Responding to a Complaint (When you can't help), I'm afraid that's against our company policy., Unfortunately, there is nothing I can do until tomorrow., I can't change this myself, but I can ask my supervisor for you..
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Functional - Complaints
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