outsourcing, The practice of paying another company to do work or provide services that were previously done inside your own company., offshore outsourcing, Outsourcing work to a company located in another country, often to reduce costs or access specific skills., call centre , An office where employees answer phone calls from customers or provide customer support., service provider, A company or person that provides a particular service to another company or customer., client, A person or company that pays another company for professional services., contract clause, A specific section or condition written in a contract., promptly, Quickly and without unnecessary delay., recruit, To find and hire people for a job or organization., potential recruit, A person who may be suitable for a job and could be hired in the future., front-line staff, Employees who deal directly with customers or daily operational problems., supervisor , A person whose job is to manage and support other workers., technical expertise , Special knowledge or skill in a technical area., communication channel, A method or route used to exchange information between people or organizations., written communication, Communication using written words, such as emails, reports or messages., customer feedback, Opinions or comments from customers about a product or service., satisfaction survey, A questionnaire used to measure how happy customers are with a service or product., negative feedback, Critical comments showing that something is not good enough or needs improvement., unfriendliness, Behaviour that seems cold, rude or not welcoming., clarification, An explanation that makes something clearer or easier to understand., tactful, Careful and polite, especially when discussing difficult or sensitive issues..

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