A local bistro in Bloemfontein decides to use its quiet Tuesday nights to host a "Community Jazz & Curry" night. Which concept best describes this?, Outsourcing management tasks, Unexpected problem-solving, Creativity as "connecting things" to create new value, Relying on inborn artistic talent, Why is creativity now considered a "core strategic requirement" rather than just a "peripheral skill" in SA business?, Because it is the only way to hire staff, To help owners avoid paying taxes, Because restaurants are forced to become art galleries, To maintain a competitive edge amidst rapid technological growth and competition, If a restaurant manager identifies that their leftover steak trimmings can be used for a new "gourmet slider" menu item, what are they demonstrating?, A failure in supply chain management, The ability to see "obvious connections" that others missed, A predictable problem, An external macro-environmental threat, A restaurant manager wants to avoid relying on "gut feel" when choosing a new beverage supplier. Which technique is most appropriate?, Pros and Cons chart with weighting, PESTLE analysis, Delphi Technique, Value Chain analysis, In a Force Field Analysis, a restaurant owner scores two wine suppliers. If "Supplier A" has a high score for quality but a low score for price, what must the owner do next?, Ignore the price and pick the cheapest option, Start a new business, Choose the supplier with the lowest total score, Decide which factor (price or quality) is the non-negotiable priority for their brand, Which of the following is a classic example of a "Predictable Problem" for a popular Cape Town steakhouse?, A competitor opening right next door overnight, A sudden, unpredicted flood in the kitchen, Needing to expand seating capacity due to consistently long waiting lists, A national power failure, When a restaurant performs a SWOT analysis, which of these is an example of an Internal Strength?, A registered trademark for their famous "Cape Malay" curry sauce, A new law regarding food labeling, A competitor launching a cheaper menu, The rising cost of electricity in South Africa, Which of these is an External Threat in a SWOT analysis for a Johannesburg café?, High staff morale, Load-shedding affecting refrigeration, An efficient, in-house digital inventory system, The owner’s experience in hospitality, Which of the following falls under the "Environmental" factor of a PESTLE analysis for a restaurant?, Interest rates rising, The Consumer Protection Act, A change in government policy, New sustainability practices and ecological impact, Why must a restaurant comply with the Consumer Protection Act (CPA)?, It is an internal strength, It is a voluntary suggestion by the government, It is a Legal factor in the Macro-environment, It helps them increase menu prices, A restaurant is located in a rural area with poor road infrastructure, making deliveries difficult and expensive. Which PESTLE category does this relate to?, Physical, Technological, Ethical, Social, When using a Decision Tree, what is the primary goal?, To improve the restaurant’s interior design, To quantify risks and calculate the probability of success for different paths, To find the cheapest staff members, To avoid making any decisions at all, A restaurant owner uses a Decision Tree to evaluate whether to buy a R200,000 automated coffee machine. Why perform this "calmly" before the season starts?, Because the staff is bored, To ensure the machine matches the wall color, To eliminate the possibility of overlooking important options during a crisis, To impress the bank manager, What is the core objective of Value Chain Analysis?, To fire the most expensive employees, To ignore after-sales service, To increase costs for the customer, To reduce costs of components while increasing the final value to the consumer, In a restaurant's Value Chain, which step involves deciding whether to handle an activity internally or outsource it?, Divide, Imagine, Describe, Identify, A restaurant decides that managing a fleet of delivery bikes is not their "core competency" and hires a third-party app service instead. This is an application of:, Delphi Technique, Value Chain Analysis, SWOT Analysis, Pros and Cons Chart, What is the main benefit of using the Delphi Technique?, It allows experts to share knowledge anonymously, avoiding "group think", It saves money on marketing, It forces the junior staff to agree with the manager, It requires everyone to be in the same room, Why is the "power of anonymity" important in the Delphi Technique?, It ensures that only the loudest person is heard, It makes the meeting go faster, It prevents the "halo effect" where a senior executive's opinion is never challenged, It allows people to hide their identities for legal reasons, A restaurant owner views a new competitor not as a threat, but as a reason to refine their signature dish. This is an example of:, A predictable problem, Changing your perspective to turn a problem into an opportunity, Using a Decision Tree, A failure to identify a threat, Which of these is an example of an "Economic" factor in PESTLE analysis for a restaurant?, A new food labeling law, Waste reduction practices, Changing customer lifestyles, Interest rates rising, What did Lawrence Miles introduce in the mid-1940s?, Value Chain Analysis, The Delphi Technique, PESTLE Analysis, The Decision Tree, If a restaurant has a "secret recipe" for its steak marinade, this is considered:, An unexpected problem, A Macro-environmental factor, An Internal Strength, An External Opportunity, "Group think" is a danger in business meetings. Which technique specifically helps avoid it?, Delphi Technique, Pros and Cons Chart, SWOT Analysis, Decision Tree, Which of these is the most accurate definition of "Creativity" in a business context?, Painting murals on the restaurant wall, A way to avoid formal planning, Something you are born with and cannot learn, A learnable discipline of connecting things to solve problems, When a restaurant owner notices their Friday night waiting list is consistently full, they decide to build a deck extension. This is a response to a:, Macro-environmental threat, Predictable problem, Unexpected crisis, Lack of creativity, Which PESTLE factor covers "Cultural trends and demographics"?, Social, Legal, Physical, Political, In a Pros and Cons chart, why is "Weighting" mandatory?, To ensure all pros and cons are equal in value, To count how many points are on each side, To make the chart look more professional, Because some issues (like safety) are more important than others, Which of the following is an example of an "Unexpected Problem"?, Planning a year-end function in November, Running out of napkins during a normal shift, A severe cold front causing flooding in the dining area, Paying the monthly electricity bill, What happens if a restaurant fails to comply with the Consumer Protection Act?, They gain a competitive advantage, They get a reward from the government, It may lead to legal action they cannot stop, It is ignored because it is a "soft" law, Why do managers use the Decision Tree technique?, To make complex, rational decisions by quantifying risks, To avoid talking to staff members, To simplify the menu, To guess what will happen in the future, "Automation and digital platforms" in a restaurant refer to which PESTLE factor?, Social, Environmental, Legal, Technology, In Value Chain Analysis, the focus is on converting inputs into:, More inputs, Value-adding outputs, Expenses, Problems, What is the main difference between SWOT and PESTLE?, SWOT is for internal/market factors; PESTLE is for the broader macro-environment, PESTLE is easier to perform than SWOT, There is no difference, SWOT is for large companies; PESTLE is only for small bistros, When a junior chef’s idea is given the same weight as a senior executive’s due to anonymity, it shows:, A breakdown in management, A lack of respect for hierarchy, The effectiveness of the Delphi Technique, An unexpected problem, If a restaurant manager feels "guilty" because they just saw an obvious connection that others didn't, they are likely:, Ignoring the problem, Needing a vacation, Failing to be creative, Experiencing the nature of the "Creative Perspective", Which of the following is an "Internal Factor" in SWOT?, Opportunities, Weaknesses, Macro-environmental trends, Threats, What is the first step in Value Chain Analysis?, Divide, Describe, Outsource, Identify, How should a business view a "problem"?, As a negative setback that cannot be fixed, As something that only happens to unsuccessful restaurants, As an unconquered challenge that facilitates growth, As a reason to stop operating, If a restaurant's "Quality" score is 5/5 and the owner deems this non-negotiable, what technique are they likely using?, PESTLE, Weighting/Force Field Analysis, Delphi Technique, Value Chain, Ultimately, what dictates the severity of a business problem?, The size of the restaurant, The amount of money in the bank, The number of staff employed, The perception of the person viewing the problem.

Creative Thinking and Problem Solving: Practice Quiz

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