I can only apologise for keeping you waiting so long., , Honestly, I really can't get out of it., , There really is nothing we can do about it., , I would if I could, but I'm afraid it's impossible., , The project failed, but these things happen., , Don't be silly, I'm sure it wasn't your fault., , I'll make it a priority and send you the documents first thing tomorrow., , I missed your concert, but I'll make it up to you., , I'll call the insurance company tomorrow, I promise., , Let me assure you that it will not happen again., , Thanks for being so understanding about the delay., , I'm afraid I won't be able to finish the report by Friday., .

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