I can only apologise for keeping you waiting so long., Honestly, I really can't get out of it., There really is nothing we can do about it., I would if I could, but I'm afraid it's impossible., The project failed, but these things happen., Don't be silly, I'm sure it wasn't your fault., I'll make it a priority and send you the documents first thing tomorrow., I missed your concert, but I'll make it up to you., I'll call the insurance company tomorrow, I promise., Let me assure you that it will not happen again., Thanks for being so understanding about the delay., I'm afraid I won't be able to finish the report by Friday.

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