What is the ext # to ORC?, 246, 243, 232, 245, You should warm transfer a Spanish speaking member to the spanish line during business hours 6am/6pm CST., True, False, What is not an approved aux status in production?, Meal, Break, Personal, Training, How many daily mins do you have ACW aux?, 20 , 30, 10, 15, True or False: Your call is not being recorded when on mute, False, True, Every ___ mins you should you check in with a caller when having them on hold., 3 mins, 5 mins, 4 mins, 2 mins, All interpertation calls should be _____, Transfered, Conference, What is a warm transfer?, Connecting the caller to another department with an introduction, Connecting the caller to another department without an introduction, What is a warm transfer?, Conenecting the caller to another department without an introduction, Connecting the caller to another department with an introduction, What is the Spanish Line ext?, 246, 226, 243, 244, Member shows not eligible in the service intake system. Who do you contact?, Eligibility Chat, Teams Chat, ETF Form, Dispatch Escalation Form, What aux status should you place yourself in for 1:1 coaching from your sup?, Training, ACW, Meeting, Personal , You should place yourself in ___ aux when stepping away for the rr., Meeting, Training, ACW, Personal, The Dispatch Form is to be used for a _____, Will call activation, Stranded member, canceled trip, No show from provider, The ETF form should be used when ____, No show by provider, Stranded member, Scheduling systems is down, Canceled trips, True / False: The outbound scripting should be used for EVERY outbound call, True, False, ORC should be used for, Will Call Activation, Escalated Calls / Overrides, Canceled Trips, Scheduling Service Request, Where can you find the Elibility Chat?, Core, Sharepoint, Knowledge College, ORC.

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