Excuse me. I'm afraid there's a problem with my room., I'm very sorry about that. What's the problem?, There seems to be a problem with the air conditioning. It doesn't work., I understand. We'll send a technician immediately., Thank you, but I'd also like to make a complaint about the noise. There has been a lot of noise from other guests all night., Unfortunately, we can't control all guest behaviour, but we'll speak to them., I'd appreciate that. If possible, I'd like you to change my room for a quieter one., Certainly. We'll give you a room on a different floor., Thank you very much..

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