We asked her politely to calm down, but she continued ____ in front of other customers., going the extra mile, making a scene, smooth sailing, This customer has called five times today about the same issue - honestly, he's becoming ____ ., a pain in the neck, the last straw, smooth sailing, When the customer started threatening me, that was ____ - I had to call security., smooth sailing, the last straw, putting myself in her shoes, Before we offer a refund, we need to ____ of what went wrong with your payment., get to the bottom, pull ourselves together, give you a hard time, The client was upset, so I ____ by arranging an express delivery at no extra charge., went the extra mile, made a scene, pain in the neck, He was ____ over a minor issue, but I knew staying patient would eventually calm him down., sailing smooth, giving me the last straw, giving me a hard time, Apologising quickly helped, but blaming the customer would have only ____ ., went the extra mile, added fuel to the fire, got to the bottom, Once we sorted out the system glitch, it was ____ for the rest of the day., pain in the neck, giving us a hard time, smooth sailing, The customer was shouting, but I told myself to ____ and handle the situation calmly., add fuel to the fire, make a scene, pull myself together, He was rude at first, but when I ____ , I realised he had a valid reason to be upset., pain in the neck, put myself in his shoes, went the extra mile

Difficult customers

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