A student calls asking why they should bother ordering an official transcript when they can just download the unofficial one from their I-Learn/myBYUI account for free. What is missing from an unofficial transcript?, The unofficial transcript only shows courses taken at BYU-Idaho, leaving off transfer credits and test credits., The unofficial transcript only displays completed semesters and won't show currently in-progress classes., The unofficial transcript will not display their cumulative GPA or total completed credits., The unofficial transcript does not have the registrar's signature, the school's seal, or awarded degrees., A former student calls because they are unable to login and order their official transcript. What do you tell them?, Redirect the student to IT to handle the issue., Walk them through resetting their password., Tell them they need to email our office a screenshot of the error message so we can investigate it., Advise them to wait 24 hours for the system to automatically reset the password., A student calls because they selected "Hold for Degree" when ordering their official transcript, but they actually need it sent to a graduate school immediately. What should you do to fix this?, Log into Parchment, go to "To Do," click "In Process," search for the student's I-Number, and click the bright blue "Remove Hold" button., Get their I-Number and name, log into Parchment, go to the "To Do" tab, click "On Hold," search for the student, and click "Remove Hold.", Log into Parchment, click the "Order" tab, search the student's name, locate the order details, and click "Remove Hold.", Get their I-Number and name, log into Parchment, go to the "History" tab, search for the student, and click "Remove Hold" to release it., A student comes into our office because they are applying to a graduate school that requires their final grades to be submitted immediately. However, the current semester hasn't ended yet and official grades have not been posted. What should you tell the student?, Inform them that while we can't post final grades, their professor can submit "provisional grades" to our office, which we can temporarily stamp and mail out., Advise them to wait until the final week of classes, place a "Hold for Grades" on a Parchment order, and the system will automatically release their specific grades early., Explain that we cannot post grades early for a single student before the term ends; however, we can draft a custom letter explaining our policy and when the grades will be posted., Advise them that we cannot make individual exceptions, but they can print their current I-Learn grades and have our office notarize them as an official document., An alumnus who attended Ricks College in 1980 has sadly passed away, and his daughter calls wanting to obtain a copy of his transcript. What is our office policy regarding this request?, Explain that FERPA laws protect a student's academic record indefinitely, meaning we are legally barred from ever releasing the transcript of a deceased student., Advise her that since he attended before 1983, his records are only on microfilm and cannot be released to anyone other than the student themselves due to strict privacy laws., Have her fill out a standard Please Add My Record (PAMR) request under her own name, attach his death certificate, and Allison will handle the request., Inform her that she must submit a written request detailing the records needed and their purpose, along with a copy of the obituary showing her relationship to him, for our office to review and make a final determination., Which team member accident drank a dishwashing soap when they were a kid?, Sarah Apostol, Brian DeLeeuw, Maxwell Patrick, Kelli Madsen

Transcripts and Parchment

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