Tell me about yourself, Mabuhay! I’m Erika Domingo, a Tourism Management graduate from Pambayang Dalubhasaan ng Marilao. During my internship at Seda Vertis North, I handled banquet service and cashiering in the lobby bakeshop, which helped me improve my customer service, communication, and multitasking skills. I also had experience in a travel agency where I assisted clients with bookings and inquiries. I enjoy interacting with people and helping customers, which is why I am excited about the opportunity to work as a Front Desk staff at Daily Burn Fitness Gym., Why do you want to work at Daily Burn Fitness Gym?, I want to work at Daily Burn Fitness Gym because I enjoy helping people and creating a positive experience for customers. I believe a gym is a place where people improve their health and confidence, and I would like to contribute by providing excellent customer service and making members feel welcome., Why should we hire you?, Although this will be my first full-time job, I have gained experience through my internships. I have handled cashier transactions, assisted customers, answered inquiries, and worked in fast-paced environments. I am a fast learner, and willing to learn everything needed to become an effective Front Desk staff member., What are your strengths?, My strengths are communication, adaptability, time management, and customer service. I can communicate clearly with customers, stay organized during busy situations, and learn new tasks quickly., What is your weakness?, Sometimes, I am afraid on making mistakes, but I believe it is part of my progress on trying to improve myself., How would you handle an angry customer, I would stay calm, listen carefully to the customer's concern, and show empathy. I would apologize for the inconvenience and try to find a solution based on company policies. If the issue requires further assistance, I would politely seek help from my supervisor., What would you do if several members arrive while the phone is ringing?, I would greet the members first, acknowledge the phone call politely, and prioritize tasks efficiently. I would remain calm, assist customers one at a time, and ensure everyone feels attended to., Do you have cashier experience?, Yes, during my internship at Seda Vertis North Hotel, I handled cashier duties and ensured accurate transactions while providing excellent customer service., What would you do if a guest complains ?, I would listen carefully to the guest, apologize sincerely for the inconvenience, and assist them calmly and professionally. If the issue requires further action, I would coordinate with my supervisor immediately., What did you learn from your internship at Seda Vertis North?, I learned the importance of teamwork, professionalism, and excellent customer service. I also gained experience in banquet operations, cashiering, and handling guests in a fast-paced environment., How do you handle pressure?, I stay focused and organized during stressful situations. I remind myself to remain calm, prioritize tasks properly, and communicate effectively with my team to ensure smooth operations., Are you willing to work weekends and holidays?, Yes, I understand that gyms often operate during weekends and holidays. I am willing to work flexible schedules as needed., How will you provide excellent service to guests?, I will provide excellent service by greeting guests warmly, listening carefully to their needs, responding politely, and maintaining professionalism at all times. I believe good service also means being attentive, respectful, and proactive in helping guests., What would you do if a guest complains ?, I would listen carefully to the guest, apologize sincerely for the inconvenience, and assist them calmly and professionally. If the issue requires further action, I would coordinate with the appropriate department or supervisor immediately., What sets you apart in other applicants?, What set's me apart is that I'm very observant. I notice small details in people's behavior and needs, which helps me prevent issues before they escalate and improve the guest experience quietly but effectively., What is your expected salary ?, Based on my research and considering that this is an entry-level position, I am hoping for a salary in the range of ₱16,000 to ₱18,000 per month, but I am open to discussion depending on the overall compensation package., Do you have any question for me ?, What qualities make someone successful in this position ?, Where do you see yourself in 3 to 5 years ?, In the next few years, I hope to grow within the company, develop my customer service and take on more responsibilities. I want to build a long-term career and contribute positively to the organization., What is the role and responsibility of a Front desk staff?, I believe the role of a front desk staff is to be the face of the company. My responsibilities would be greeting customers, answering questions, assisting with the membership concerns, handling payments, scheduling appointments if needed, and ensuring the feel welcome., What qualities do you believe are essential for someone working as a Front Desk staff in a fitness facility?, I believe a front desk staff should be friendly, professional, organized, and customer-focused. During my internship at Seda vertis north, i learned how important it is to provide excellent customer service and create a positive experience for guests.

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