You received a damaged item from an online shop and want to complain to customer service., You are staying in a hotel and your room is noisy, dirty, and missing basic amenities. Complain at reception., You bought a train ticket, but the train was cancelled and no clear information was provided. Ask for a refund., You ordered a meal in a restaurant, but it arrived cold and with the wrong side dish. Complain to the waiter., You joined a gym, but several promised facilities are unavailable. Speak to the manager and make a complaint., You took your car to a garage, but the problem was not fixed and the bill was higher than expected. Complain to the mechanic., You booked a holiday apartment, but it looks nothing like the photos online. Contact the owner to complain., You recently changed your phone contract, but you were charged extra fees that were never explained. Call the provider to complain., You attended an English course, but the classes were poorly organised and often started late. Complain to the school office., You went to the cinema, but the screening was interrupted several times by technical problems. Ask for compensation., You hired a plumber, but they arrived very late and left the job unfinished. Complain and request a solution., You bought a laptop that stopped working after two days. Return to the shop and complain to the salesperson., You are a tenant and your landlord has ignored repeated requests to repair the heating. Call to complain firmly., You used a food delivery app, but the order arrived an hour late and several items were missing. Contact support., You travelled by plane, but your luggage was lost and the airline staff were unhelpful. Complain at the desk., You subscribed to a streaming service, but the platform keeps crashing and you cannot access what you paid for. Complain online., You visited a hair salon, but the haircut was much shorter than you requested. Speak to the stylist or manager., You paid for a guided tour, but the guide arrived late and skipped several advertised attractions. Complain to the company., You bought concert tickets, but your seats were obstructed and you could barely see the stage. Complain to staff., You had a parcel marked as delivered, but it never arrived at your address. Contact the delivery company to complain.

Complaints B2

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