Capability (Performance), A healthcare administrator repeatedly enters patient information incorrectly into the system. They explain that they are struggling to use the new software introduced three months ago., A newly appointed supervisor regularly misses deadlines and forgets key tasks. They admit they are finding it difficult to organise competing priorities., A member of staff is not producing reports to the required standard despite attending training and making a genuine effort to improve., An employee consistently fails to achieve required targets. During review meetings it becomes clear they were never trained on some key aspects of the role., A long-serving employee who has always performed well is struggling to keep up following major changes in systems and technology., Conduct (Disciplinary), A team member has completed all required training and understands the correct process but repeatedly chooses not to follow it despite reminders., An employee regularly arrives 20 minutes late and says they do not see why they need to start at their contracted time., A manager asks an employee to complete a mandatory task. The employee replies, "I'm not doing it.", A staff member repeatedly ignores agreed procedures and says, "I've always done it this way and I'm not changing now.", A staff member spends large amounts of working time on personal social media despite clear expectations about acceptable use., A staff member repeatedly fails to wear required PPE despite training, reminders and previous discussions., Need More Information, A highly experienced employee has recently started making mistakes that were never an issue before. Colleagues have noticed they seem distracted and are struggling to concentrate., A staff member regularly arrives late for work., An employee repeatedly misses deadlines.

Capability or Conduct?

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