A problem or fault in a product or process. - D ..., Defect, A systematic examination to check whether procedures are being followed correctly. – A ..., Audit, The ability of a product or process to perform well over time without failure. – R ..., Reliability, The process of planning, controlling and improving quality within an organization. – Quality M..., Management, Improving products and processes on a regular basis rather than making one big change. -- C ... Improvement, Continuous, Rules or requirements that products or services should meet. – Quality S ..., Standards, Looking for problems before they happen. – Proactive A ..., Approach, The level of quality that customers believe they should receive. – Customer E ..., Expectations, Producing the same high level of quality every time. – C ..., Consistency, Responding to problems after they have already happened. – R ... Approach, Reactive

Quality Lesson 2 ClassWork

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